Privacy policy
Last updated: March 15, 2026
The Homecoming Method operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience. The Services are hosted and powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Australian Privacy Compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the handling of personal information.
Personal Information We Collect
“Personal information” means information that identifies you or could reasonably identify you.
Depending on how you interact with us, we may collect:
Contact details – first name, last name, billing address, shipping address, and email address
Payment information – payment information is processed securely by Shopify and its integrated payment providers. We do not store full credit or debit card details on our servers.
Account information – username and preferences (if you create an account)
Transaction information – products viewed, added to cart, purchased or returned
Communications – messages you send to us via email or contact forms
Device information – IP address, browser type and device identifiers
Usage information – how you interact with our website
How We Collect Personal Information
We collect personal information:
• Directly from you when you place an order, subscribe to emails, or contact us
• Automatically through cookies and similar technologies when you use our website
• From service providers (such as Shopify and payment processors) who assist in operating our business
How We Use Your Personal Information
We use personal information to:
1. Provide and Fulfil Services
• Process payments
• Fulfil and ship orders
• Provide customer support
• Manage your account
• Process returns or exchanges
2. Improve and Personalise the Website
• Analyse website performance
• Improve user experience
3. Marketing Communications
We will only send you marketing communications if you have opted in to receive them.
You may unsubscribe at any time using the link provided in our emails.
4. Security and Fraud Prevention
To protect our business and customers from fraudulent or unlawful activity.
5. Legal Obligations
To comply with applicable laws or respond to lawful requests from authorities.
Disclosure of Personal Information
We may disclose personal information to:
• Shopify (our ecommerce platform provider)
• Payment processors
• Shipping and fulfilment providers
• IT and hosting providers
• Professional advisers where required
These providers are only given access to the information necessary to perform their services.
We do not sell your personal information.
Shopify Hosting and Data Processing
Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve its services.
To learn more about how Shopify handles personal information, please visit:
https://privacy.shopify.com
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable core website functionality
• Analyse website traffic
• Improve user experience
You can manage or disable cookies through your browser settings.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete that information.
International Data Transfers
Your information may be processed outside Australia, including in countries where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information only as long as necessary to:
• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Your Rights
Subject to applicable law, you may request to:
• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications
To exercise these rights, please contact us using the details below.
Privacy Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised accordingly.
Contact Us
The Homecoming Method
Email: hello@homecomingmethod.com
Location: Victoria, Australia