Terms of service

Last updated: March 15, 2026

OVERVIEW

Welcome to The Homecoming Method. The terms “we”, “us” and “our” refer to The Homecoming Method.

We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”). The Services are hosted by Shopify, which enables us to provide our online store to you.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

1. Eligibility

By using our Services, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction.

2. Our Products and Educational Content

The Homecoming Method provides veterinarian-developed educational resources and physical products designed to support pet transition and adjustment.

Our protocol booklet and supporting materials are based on general veterinary knowledge and behavioural principles. They are provided for educational purposes only and are not a substitute for individual veterinary consultation, diagnosis, or treatment.

You acknowledge that:

  • Every animal is unique.

  • Outcomes may vary.

  • You are responsible for seeking individual veterinary or behavioural advice appropriate to your animal’s circumstances.

If your pet is unwell, injured, or experiencing an emergency, you must seek immediate veterinary care.

Nothing on this website establishes a veterinarian-client-patient relationship.

3. Product Representation

We make reasonable efforts to ensure product descriptions, images and details are accurate. However:

  • Colours may vary depending on device settings.

  • Minor variations in appearance may occur.

  • Product packaging may change without notice.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline any order at our discretion.

Orders are not accepted until payment has been processed and you receive confirmation.

Once an order is confirmed, cancellation may not be possible. Please review your order carefully before completing checkout.

All purchases are subject to our Refund Policy.

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.

6. Shipping and Risk

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Risk of loss or damage passes to you once the product is handed to the shipping carrier.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights you may have under the Australian Consumer Law.

Where required by law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, product materials, protocols and branding — is owned by The Homecoming Method and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or create derivative works from any content without prior written consent.

The Homecoming Method name and logo are trademarks of The Homecoming Method.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of those sites.

10. Relationship with Shopify

Our store is hosted by Shopify.

All purchases are made directly with The Homecoming Method. Shopify is not responsible for any injury, loss, or damages arising from purchases made through our store.

11. Disclaimer of Warranties

To the fullest extent permitted by law, our Services and products are provided “as is” and “as available”.

We do not guarantee specific behavioural outcomes or results.

We do not guarantee continuous or error-free website availability.

Nothing in this section limits rights that cannot be excluded under Australian law.

12. Limitation of Liability

To the fullest extent permitted by law, The Homecoming Method is not liable for any indirect, incidental, special or consequential damages arising from the use of our Services or products.

Our liability is limited to the maximum extent permitted under applicable law.

Nothing in this section excludes liability that cannot be excluded under Australian law.

13. Prohibited Use

You may not use our Services:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To upload malicious code

  • To scrape, automate or interfere with the website

  • To impersonate another person

We reserve the right to suspend or terminate access for violations of these Terms.

14. Termination

We may suspend or terminate access to our Services at our discretion if these Terms are breached.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

16. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised date.

17. Contact Information

The Homecoming Method
Email: hello@homecomingmethod.com
Location: Victoria, Australia